Shipping policy

We take great care and pride in all our pieces and make sure each product that leaves our warehouse is exactly what you had asked for.

However most of our products are hand dyed and hand woven on the looms across rural India and there might be slight irregularities and differences but we believe these variations only celebrate the uniqueness of being hand made.

Additionally, there might be slight colour variations because of calibrations of different monitors and devices despite our efforts to make sure our pictures are as close to the exact product as possible.

Shipping Policy

Domestic Shipping: There are no shipping charges for prepaid orders pan India. However, for a Cash on Delivery order, there would be a charge depending on the weight of the consignment calculated at the time of checkout.

In case of any defective piece from our end, we will replace the same once we have received the said piece. We must receive information in writing from your end within 7 days of receiving the parcel. Also, the items returned should be unused and with all tags and labels intact.

Delivery Time: From the date of placing an order, we would normally take 3 weeks to deliver your order. Orders might be delayed on occasions that are not in our control. 

In case you need a garment by a particular date, please reach out to our team and inform us in advance.

 

Returns

We offer exchanges in sizes for all items on our website. If the ordered piece doesn't fit you, please ship us the piece back with a small note of your size requirements, and send us an email at support@shopam.in or reach us on our WhatsApp number 6290670299. However, you will have to notify us within 7 days of receiving the parcel. Any later than that will not be entertained by us. We are a make to order brand and hence we will ALTER and re-ship the same piece to you. We reserve the right to deny it, if otherwise.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges will not be accepted for any customised order. A product is eligible for exchange only if it is a standard size order from size S upto size 2XL.

Please read item descriptions carefully and note sizes of products (Refer to Sizing Guide). Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate.

If you are shipping an item over Rs 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items:

Only our non-discounted products of standard sizes may be exchanged. Unfortunately, all sale items are available at their best & final price and cannot be returned or exchanged.

Refund Policy

In case of damaged/defective products from our end, credit note will be initiated within 7-10 working days.