FAQs

Who are we ?

We are a homegrown clothing brand based in Kolkata. We believe in making conscious clothing for everyday. We want to be a part of the new ethos where we are making thoughtful and personal design which connects the wearer with the maker.

 

Where are we based ?

We are based out of Kolkata, where we create all our pieces in-house. We also have a display for our pieces here where you can come in and buy from.

 

Where do you source your fabrics from ?

We directly source from handloom clusters across the country. We believe in working closely with the weavers to preserve age old techniques of our country whilst charting a direction that is both contemporary and relevant in time.

 

How long will my order take ?

Please note that we are a made to order business model. Your order will be made once your order comes through and will take upto 3 weeks. Shipping will take an additional 3-4 days depending on your location.

 

Do you customize ?

We do size customizations (length and fit). We do not charge for the same.

   

What are the modes of payment you accept ?

We accept Visa, MasterCard and direct bank transfers.

 

Bank- HDFC Bank

Branch- Shakespeare Sarani ,Kolkata

IFSC code- HDFC0005492

Type of account- Current Account

Account name- Anukriti

Account number- 50200062960671

 

In case you would like to purchase something you see online but do not use online modes of payment you may also make a direct bank transfer.

Once you have made the deposit send us a copy of the same with details of your order and address and we will process it.

 

What are your shipping charges?

We ship to all cities in India and work with a reliable network of couriers for the same.

We provide free domestic shipping.

 

What is your return and exchange policy?

In case of any defective piece from our end we will replace the same once we have received the said piece. Please note that we must receive information in writing from your end within 7 days of receiving the parcel. Also the items returned should be unused and with all tags and labels intact. To know more please visit our Shipping and Returns page.

However most of our products are hand dyed and hand woven on the looms across rural India and there might be slight irregularities and differences but we believe these variations only celebrate the uniqueness of being hand made .

Additionally, there might be slight color variations because of calibrations of different monitors and devices despite our efforts to make sure our pictures are as close to the exact product as possible.

 

Reach out

If you loved your AM outfit ,we would love to hear about it too! Please do share your AM selfies with us, we can't get enough of them. Do join our growing tribe of  ‘#AMWomen’.

If there's anything else you would like to know about we are right here. Do mail or message or call us at

 

Email

support@shopam.in

 

Call us

+91 6290670299